Returns/Refunds
CANCELLATION & RETURNS:
Any Cancellation of order may be subject to an order cancellation fee of $25 after 24 hour period has occurred or order has been placed whichever occurs first. In most cases, we will review cancellation(s) on case by case basis, entirely at Automation Traders discretion whether the $25 fee will be waived or not. Subject to the terms of this Contract regarding cancellation and warranties, all sales are final. Customer may request to return Equipment by contacting sales@automationtraders.com to request a return authorization number (RMA#). RMA number is requested after 14 days from the date of delivery. *RMA requests applied for after 14 days from the date your order was received may be considered on a case-by-case basis, entirely at Automation Traders discretion. Title and risk of loss or damage pass to customer upon tender of shipment to the carrier.
No Refund will be issued if:
Without a valid return authorization number clearly noted on the outside of the shipment. All returned Equipment must be in the same condition as when it was shipped to Customer, as determined in Seller’s sole discretion. Any return shipments must be made freight prepaid unless Seller has expressly authorized Customer in writing to ship such Equipment to Seller at Seller’s expense. Any returns of Equipment authorized by Seller are subject to Seller’s standard restocking charges as such are then effective. Seller’s current minimum restocking charges of 35% or more of the invoiced price of item depending on the product to be returned. Special orders or non-stock items are subject to higher restocking charges or maybe deemed non-cancellable/non-returnable.
Return shipped to the address other than the return address Automation Traders provided with the RMA number which resulted in lost package.
Returns received without the complete original packaging materials and shipping cartons and/or without the original software, components, cables, documents, manuals and accessories.
Items that have malfunctioned due to mishandling, electrical overload, etc.
Factory applied serial number has been altered, tampered with, removed, from the product or the number is not valid or not legible.
Serial number on returned product does not match serial number on record with manufacturer.
Authorized return merchandise is not received within 14 business days from the date the RMA number was issued.
Returns shipped by customer are lost, stolen or damaged in transit.
An unauthorized return is defined as:
Any package returned without an RMA number or with an invalid, expired or missing/lost/misplaced RMA number.
Any package refused by the customer during a delivery attempt.
Any package returned if the Customer has moved without providing us with the proper shipping address. If re-shipment is required it will be at Customer’s expense.
Any package received later than 14 business days from the date of issuing RMA.
Return(s) shipped as Collect Shipment to the Seller
In most cases unauthorized return will be refused and sent back at customer’s expense and credit or replacement will not be issued. Sometimes unauthorized returns may be considered on a case-by-case basis, entirely at Automation Traders discretion. If Automation Traders chooses to accept the return we reserve the right to charge a minimum of 35% restocking fee in addition to any shipping costs associated with the order (including the original shipping cost for items with free shipping).
Refused Shipments:
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt.
If a customer refuses delivery by mistake, we will send the package back to customer again at customer’s expense.
If a customer refuses delivery in place of contacting us to obtain proper return instructions – these shipments will be considered an unauthorized return and subject to the policies thereof.
Return Policy Abuse:
We reserve the right to refuse a return or exchange on any merchandise that does not meet Automation Traders Return Policy requirements. Customers requesting repeated returns will be blocked from making any further purchases. An RMA number does not guarantee your returned items are eligible for a refund, exchange, or replacement.
Manufacturers keep serial numbers on all products. Occasionally, our customers inadvertently return items that were not purchased at www.Automation Traders-inc.com.com. We will under no circumstances accept these returns. The items in question will be sent back to the customer at customer’s expense with a request to send the correct item within 3 days from the date the product is received. If customer attempts to return items not purchased at Automation Traders again, the items will not be returned and the refund for the order and shipping expenses will not be issued.
Changes in Return Policy
We reserve the right to change or update our Return Policy without any previous notice. Be assured that the listed policy at the time of your purchase will apply, even if our policy is revised after your purchase.
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